I've been working on deleting accounts for services I don't use anymore.
Some companies have a "delete my account" link right on the web site. Some require you to e-mail or chat with customer support.
Norton actually told me "your account is not eligible for deletion at this time ... regulations allow businesses to retain information when there is another legal obligation that necessitates keeping the data."
I kept at it and eventually the chat agent said they could "disable" the account.
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