Many businesses use AI for customer service - but what if your business *IS* customer service? How do you stand out?
OpenAI just posted a great story about how Zendesk is using teams of AI agents to help customers. Together, they:
Figure out complex user needs
Leverage user-specific data
Solve problems based on set policies
It promises to deliver greater flexibility and speed to customer inquiries!
Find out more here:
https://openai.com/index/zendesk/
Now @thomascountz is giving a talk "From #Legacy to Latest: How #Zendesk Upgraded a #Monolith to #Rails 8.0 Overnight" at #rubycommunityconference.
Also, it's not very obvious in the photo but the slides have an amazing console #ASCII style. 
Ah yes, my favorite need to spend spoons, fighting with customer support systems for reporting a product DoA when said product is already a warranty replacement. The second failure is even worse than the first!
Since they don't seen to believe in QC, A name & shame seems to be in order. A #QuadLock desk charger where the first unit was just unreliable on certain phones, but the second one now actually stuns the QC power brick it comes with! Legit need to discharge it's caps before it can charge again over wire. A proper PD charger (should really stop calling them that, a mini PDU? 
) on the other hand energizes a Qi coil enough to make it click with excitement, but not enough to actually charge anything.
Oh and the #ZenDesk support platform barfs at a 40MiB video attachment, which is required as evidence. Great platform.
Modern technology is wonderful and so effortless to deal with with the boundless energy I have for this crap. /s
Zendesk’s Subdomain Registration Exposed to Phishing, Pig Butchering Scams – Source:hackread.com https://ciso2ciso.com/zendesks-subdomain-registration-exposed-to-phishing-pig-butchering-scams-sourcehackread-com/ #1CyberSecurityNewsPost #CyberSecurityNews #cybersecurity #PigButchering #Vulnerability #PhishingScam #CyberAttack #Hackread #Phishing #security #Zendesk #Fraud
Zendesk’s Subdomain Registration Exposed to Phishing, Pig Butchering Scams https://hackread.com/zendesk-subdomain-registration-abused-phishing-scams/ #Cybersecurity #PigButchering #Vulnerability #PhishingScam #CyberAttack #Security #Phishing #Zendesk #Fraud
Researchers warn that Zendesk's subdomain registration feature is vulnerable to abuse, enabling scammers to conduct phishing and pig butchering scams.
Read: https://hackread.com/zendesk-subdomain-registration-abused-phishing-scams/
Phishing Risks Rise: Zendesk Subdomains Exploit Vulnerabilities - https://www.redpacketsecurity.com/phishing-risks-rise-as-zendesk-subdomains-facilitate-attacks/
Customer details out of sync between Shopify & Zendesk?
Cloudhooks keeps everything updated automatically!
See how:
https://tny.app/3sxx29eo
Who am I to complain though? This wine was — and I shit you not — sent to me as a thank-you gift from Zendesk.
#actualstories #zendesk #itindustry #servicemanagement #secops #it #wine #winebutfancy
Zendesk is a customer support platform used by more than 100,000 organizations in 160 countries and territories.
Zendesk is based in the United States.
Zendesk is collaborating with OpenAI.
Consider asking for an alternative method of communication if you are not comfortable submitting information via Zendesk.
Proton alternative support contact example: https://mastodon.online/@blueghost/113378608699067385
What’s actually infuriating is that Accounts says the boilerplate is there even if they don’t mean it and to contact Support to verify their claim that it never changed, and Support says that, yes, it never did change but that I should take this up with Accounts.
Congrats, Salesforce, you’re definitely at-or-past the bloated carcass stage where everything is enshittification all the way down now.
#slack #zendesk #salesforce #it #infotech #compsci #ai #support #enshittification
It also brings me a similarly weird joy to know that Slack, a company bought and owned by Salesforce, is somehow unable to remove a boilerplate clause in their template which states that the signing company is opting into AI data model training in their workspace.
As if somehow Salesforce is unable to figure out how to get Salesforce to exclude inapplicable boilerplate, and needs to send additional notices that negate the specific clauses in the contract.
#slack #zendesk #salesforce #it #infotech #compsci #ai
Internet Archive (Archive.org) Hacked for Second Time in a Month https://hackread.com/internet-archive-archive-org-hacked-for-second-time/ #InternetArchive #Cybersecurity #Vulnerability #CyberAttacks #HackingNews #CyberAttack #databreach #Security #Zendesk #DDOS
Internet Archive attackers email support users: “Your data is now in the hands of some random guy” https://www.malwarebytes.com/blog/news/2024/10/internet-archive-attackers-email-support-users-your-data-is-now-in-the-hands-of-some-random-guy #internetarchive #APItoken #Zendesk #News
The Internet Archive was breached again, this time on their #Zendesk email support platform after repeated warnings that threat actors stole exposed #GitLab authentication tokens. #CyberAttacks #CyberSecurity
https://www.bleepingcomputer.com/news/security/internet-archive-breached-again-through-stolen-access-tokens/
Internet Archive breached again through stolen access tokens
https://www.bleepingcomputer.com/news/security/internet-archive-breached-again-through-stolen-access-tokens/
#ycombinator #computers #windows #linux #mac #support #tech_support #spyware #malware #virus #security #Access_Token #Authentication_Tokens #Data_Breach #GitLab #Internet_Archive #Zendesk #virus_removal #malware_removal #computer_help #technical_support
A 15 year old claims to have found a bug in #Zendesk, allowing him to authenticate against the #SSO of companies using Zendesk, e.g. to access their #Slack. Zendesk allegedly ignored the #disclosure as "out-of-scope" until further pressure was applied. https://gist.github.com/hackermondev/68ec8ed145fcee49d2f5e2b9d2cf2e52
DevelopersIO 
️
