Brian Greenberg<p>📧 Email Governance Gone Wrong: What Skadden’s Misstep Teaches IT Leaders</p><p>In an attempt to restrict firmwide communication, Skadden disabled internal email distribution lists—only to accidentally trigger a mass email that exposed the restriction effort itself.</p><p>From an IT operations perspective, this incident underscores critical lessons:</p><p>🔐 Restricting communication tools requires strong governance AND transparent policy<br>⚙️ Tech enforcement without cultural alignment leads to workarounds and reputational damage<br>🛠️ Distribution list controls should include:<br>・Proper change management<br>・Internal communications planning<br>・Monitoring and rollback protocols<br>📣 Staff need clear guidance, not silent shutdowns</p><p>In the age of hybrid work and high-stakes messaging, email is infrastructure. Treat it like it matters.</p><p>👉 <a href="https://abovethelaw.com/2025/03/skadden-learns-the-first-rule-of-blocking-mass-emails-is-do-not-send-mass-emails/" rel="nofollow noopener" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">abovethelaw.com/2025/03/skadde</span><span class="invisible">n-learns-the-first-rule-of-blocking-mass-emails-is-do-not-send-mass-emails/</span></a></p><p><a href="https://infosec.exchange/tags/ITOperations" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>ITOperations</span></a> <a href="https://infosec.exchange/tags/EmailPolicy" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>EmailPolicy</span></a> <a href="https://infosec.exchange/tags/ChangeManagement" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>ChangeManagement</span></a> <a href="https://infosec.exchange/tags/InfoSec" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>InfoSec</span></a> <a href="https://infosec.exchange/tags/CommunicationGovernance" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>CommunicationGovernance</span></a> <a href="https://infosec.exchange/tags/LegalIT" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>LegalIT</span></a> <a href="https://infosec.exchange/tags/Skadden" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Skadden</span></a></p>